WARRANTY

We understand that the productivity of Sky-TDM’s touchscreens and electronic products is crucial to your business. That is why we are committed to delivering reliable, stable, and high-quality products to our customers. In the rare event that your product does encounter an issue, SKY-TDM offers a flexible limited warranty and after-sales service for our touchscreens and displays.  These guidelines provide you with detailed information and help you obtain an RMA (Return Material Authorization) number when necessary. You may also want to review our Terms and Conditions.

Warranty Period

●Standard warranty: 12 months from shipment date from our factory. Extended warranty (18/24 months) is available upon written contract agreement. ●Consumable accessories (power adapter, cables, touch protective film, cover glass): 6-month limited warranty only against factory defects. 

●OEM/ODM customized products follow the same warranty policy,LCD panels sourced from third-party manufacturers are subject to the warranty terms and limitations of the original panel manufacturer. (LCD panels are subject to the pixel defect standards defined by ISO 9241-307 or the original panel manufacturer. )

Warranty Coverage

Within warranty period, if the product is installed & operated strictly per official datasheet under standard industrial environment, we offer free repair or replacement (SKY-TDM will, at its option, repair or replace the defective product.) for hardware failures caused purely by factory material or workmanship defects:

●Defective touch IC & main control board from production;

●LCD backlight failure, screen flickering, or blank display resulting from manufacturing defects and not caused by external damage or improper operation.

●Original touch channel malfunction, dead touch area or abnormal touch drift (no scratch or liquid ingress);

●Factory soldering defects on ports & terminals;

●Original waterproof sealing failure without man-made housing damage.

DOA Policy

Products found defective within 30 days of receipt due to manufacturing defects may be eligible for immediate replacement upon verification by SKY-TDM.

Warranty Exclusions

This warranty becomes void and all service fees & international shipping charges shall be borne by buyer if damage results from any of the below conditions:

●Physical damage: cracked cover glass, deep scratches, dents, deformation, broken port pins caused by drop, impact or extrusion.

●Liquid & foreign substance damage: water/oil/chemical corrosion, dust short circuit, rodent/insect wire damage.

●Operation beyond specification: extreme temperature/humidity, poor grounding, ESD surge, lightning strike, unstable industrial power burnout.

●Unauthorized modification: disassembly without official permission, broken anti-tamper label, rewiring, non-original spare parts replacement, housing drilling.

●Improper installation & misuse: non-standard mounting, incompatible host device, uncertified power supply, overloaded continuous operation.

●Normal wear & cosmetic aging: daily glass scratch, worn AF coating, natural backlight decay, paint peeling, cable aging.

●Damage after delivery: storage, secondary local transportation, on-site installation damage after port receipt.

●Force majeure: fire, flood, earthquake, thunderstorm, war and other natural disasters.

●Software issues: touch malfunction caused by customer self-installed third-party OS, firmware or drivers (only free technical consultation provided).

RMA Procedure

Return shipping cost: Buyer is responsible for shipping the defective product to SKY-TDM's designated service center. SKY-TDM will cover the return shipping cost after repair or replacement. to send defective unit back to our China factory for inspection & repair. We cover return shipping cost after service finished. No on-site service: We do not provide local on-site disassembly, installation or maintenance in Europe & USA. All labor cost for device removal & reinstallation belongs to buyer. Service lead time: 15-30 working days after receiving returned goods. Replacement unit inherits the original remaining warranty term, warranty will not be reset.

Limitation of Liability

 In no event shall sky-tdm be liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, loss of data, or production downtime.

 Contact Information

E-mail：sales@skytdm.com

SKY-TDM (Shenzhen) Technology Co., Ltd.

RMA Return Shipping Address：Room C1313, Innovation Plaza, No. 2007 Pingshan Avenue, Liulian Community, Pingshan Street, Pingshan District, Shenzhen City

Postal Code: 518100

Notice：valid RMA number must be clearly marked on the outer carton.